FAQ

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Diners Club, and Shop Pay.

2. How can I track my order?

Once your order ships, you will receive a tracking link via email. You can also track your order status directly through your account dashboard.

3. How long does shipping take?

Orders typically arrive within 7–10 business days, depending on your location and the local postal service.

4. Do you offer free shipping?

Yes! We provide Free Standard Shipping on all orders within the United States.

5. Do you ship internationally?

Currently, we only ship within the United States.

6. Can I change or cancel my order?

You may change or cancel your order within 24 hours of purchase. Once the order has been shipped, changes or cancellations are no longer possible.

7. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging.

8. What if I receive a damaged item?

Please email us at support@noogni.com within 7 days of delivery with photos of the damage. We will arrange a replacement or a full refund for you.

9. Is my information secure?

Yes. We use industry-standard SSL encryption to ensure your personal and payment information remains safe and private.

10. How can I contact customer support?

  • Store Name: Noogni

  • Email: support@noogni.com

  • Phone: [Insert Your Phone Number]

  • Address: [Insert Your Business Address]

  • Service Hours: Monday to Friday: 8:00 a.m. to 5:00 p.m.

  • Response Time: We aim to respond to all inquiries within 24 hours.